Terms of Service

    Last updated: February 2026

    What Your Subscription Includes

    Your innov8.ag subscription provides access to agricultural data services based on your selected bundle:

    • Software Access: Mobile apps, web dashboards, and reporting tools for the products in your bundle (FairPick, FairTrak, MobileClock, etc.)
    • Hardware (where applicable): NTEP-certified scales, tablets, printers, and field devices as specified in your order
    • Cloud Services: Data storage, syncing, and backup for your operational data
    • Support: Training, onboarding assistance, and ongoing technical support
    • Updates: Software updates and new features during your subscription term

    Your Responsibilities

    To get the most from our services, you agree to:

    • Accurate Information: Provide accurate account and billing information
    • Authorized Use: Use the services only for your own agricultural operations
    • Equipment Care: Maintain and operate hardware according to provided guidelines
    • Account Security: Keep login credentials secure and notify us of unauthorized access
    • Compliance: Follow applicable labor laws, wage requirements, and agricultural regulations
    • Proper Operation: For NTEP-certified equipment, follow calibration and operation procedures to maintain legal-for-trade accuracy

    NTEP Certification & Compliance

    FairPick includes an NTEP-certified scale system (Certificate of Conformance 17-087A1) that meets NIST Handbook 44 requirements for legal-for-trade weighing when used as designed.

    Important: NTEP certification applies to the device and software system. Jurisdiction-specific compliance requirements may apply in your state or locality. You are responsible for:

    • Proper installation and calibration according to our guidelines
    • Regular maintenance and any required inspections
    • Understanding and meeting local weights and measures requirements
    • Operating the system according to documented procedures

    Warranty & Disclaimers

    What We Warrant:

    • Software will perform substantially as described in documentation
    • Hardware will be free from defects in materials and workmanship for the warranty period specified in your order
    • We will provide reasonable support and maintenance during your subscription

    What We Don't Warrant:

    • Uninterrupted or error-free operation (field conditions vary)
    • Fitness for any particular regulatory requirement beyond what's documented
    • Results or outcomes from using the data and analytics we provide
    • Compatibility with all third-party systems or future regulatory changes

    Data Ownership

    You own your data. All harvest records, labor data, and operational information you create using our services belongs to you. We provide tools to export your data in standard formats. See our Data Governance page for details on how we protect and manage your data.

    Subscription Terms

    • Billing: Subscriptions are billed according to your selected plan (monthly, seasonal, or annual)
    • Renewal: Subscriptions auto-renew unless cancelled before the renewal date
    • Cancellation: You may cancel anytime; access continues through the end of your paid period
    • Refunds: Hardware purchases are subject to our return policy; software subscriptions are non-refundable after the first 30 days

    Limitation of Liability

    Our liability is limited to the fees you've paid in the 12 months before any claim. We are not liable for indirect, incidental, or consequential damages, including lost profits, crop losses, or labor disputes arising from use of our services.

    Contact

    Questions about these terms? Contact us at legal@innov8.ag